Operations
Your whole service, run from one place
From onboarding a subscriber to analysing audience, Lumivio operations are designed for operator and support teams, in Spanish, English and Portuguese.
Areas
What your team manages every day
Every area is scoped to your operation and to each person’s permissions.
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Subscribers and devices
Customer onboarding, device slots, activation codes, validity periods and revocation.
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Content and guide
Line-up, numbering, logos, channel packages and programme guide.
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Protection and access
Lumivio DRM, studio DRM, network policies, concurrent connections and administrator PIN.
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Brand and apps
Visual identity, sections, highlights and updates of your apps.
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Audience
Who watches what, from where and on which device, live and over time.
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Continuity
Backups, logs and the state of every component of the service.
Audience
Know what they watch, from where and on which device
Usage data based on playback confirmed by the app, not on network requests.
- Live activity: who is watching now and on which channel.
- Top channels and distribution by platform.
- Sessions per hour with history.
- App logs to resolve support with evidence.
Team
Roles for every person in your operation
Every user belongs to your operation and sees only what their role allows.
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Owner
Full access, including user management.
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Admin
All service configuration.
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Operator
Subscribers, devices, plans and audience.
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Support
What is needed to help a customer.
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Read-only
Look-ups and audience without changing anything.
Walk through operations with us
In a 30-minute session we show you the full flow: subscriber onboarding, activating a television and live audience.